Narvar Alternatives: 5 Returns Apps for Shopify Stores Compared
Written byAyushi Tyagi
Reviewed byAnuj GoelNarvar alternatives are worth a look if your Shopify store runs returns and exchanges on Narvar, or has a Narvar quote on the desk. This list compares five returns apps that do the same job on Shopify. We compare them on the points a store pays for: the free plan, the starting price, the fee per extra request and how you buy.
Narvar sells more than returns. Its platform also covers delivery dates, tracking, shopper notifications and delivery claims. This guide sticks to the returns and exchanges side, so tracking-only tools are left out. Narvar also publishes no prices, which is the main reason stores compare it with apps that do.
Quick answer: QuickReturns is the best Narvar alternative for Shopify stores. It has a Forever Free plan for 10 requests a month and every feature from $19 a month. You install it from the Shopify App Store and set it up in about 30 minutes. The other four options on this list are Loop Returns, AfterShip Returns, ReturnGO and Return Prime.
On this page
- Narvar alternatives at a glance
- What Narvar does, and why Shopify stores look at Narvar competitors
- How much does Narvar cost?
- The 5 best Narvar alternatives for Shopify stores
- How to choose a Narvar alternative
- Moving from Narvar to QuickReturns
- Narvar alternatives: questions merchants ask
- Try QuickReturns on your Shopify store
Narvar alternatives at a glance
The table compares the five Narvar alternatives on published prices and plan limits, with a row for Narvar itself. Every figure comes from each company’s own pricing page or Shopify App Store listing, linked in the sources at the end of this guide.
| App | Free plan | Starting paid plan | Extra request on that plan | Every feature on the starting paid plan? | How you buy |
|---|---|---|---|---|---|
| QuickReturns | Forever Free: 10 requests a month | Growth: $19 a month, 60 requests | $0.40 | Yes, every feature on every paid plan | Install from the Shopify App Store |
| Narvar | Shopify listing says “Free”; no plan details published | Not published | Not published | Not published | Demo request |
| Loop Returns | Checkout+: free to the store, paid for by a fee shoppers choose at checkout | Essential: from $155 a month; return count not published | Not published | No: Shop Now, Instant Exchange, Bonus Credit and fraud prevention are on Advanced (from $340) | Demo request |
| AfterShip Returns | Return Care: shopper-funded returns with a revenue share | Essentials: $19 a month, 20 returns | $0.50 | No: AI-powered exchanges and fraud prevention are on Premium ($119) | Shopify App Store |
| ReturnGO | None (14-day free trial) | Premium: $147 a month, 110 returns | $1.25 | No: API, webhooks and unlimited languages are on Pro ($297) | Shopify App Store or quote |
| Return Prime | 5 requests a month | Grow: $19.99 a month, 60 requests | $0.49 | No: WMS, webhooks and API are on Scale ($149.99) | Shopify App Store |
Put simply, the same $19 a month buys 60 requests on QuickReturns and 20 returns on AfterShip. At 60 requests a month, QuickReturns costs $19, while ReturnGO’s Premium plan starts at $147.
What Narvar does, and why Shopify stores look at Narvar competitors
Narvar is a post-purchase platform with six products. Promise covers delivery date estimates, Track covers tracking pages and Notify covers messages to shoppers. Next to those sit Assist for delivery claims, Secure, and Shield for returns and exchanges.
Shield is the part this guide covers. According to Narvar, it helps stores prevent fraudulent returns, enforce eligibility rules and offer automated exchanges. On the Shopify App Store, the returns product appears as Narvar Return and Exchange. Narvar says its Shopify platform serves small merchants, growing D2C brands and established retailers. Its home page also says 1,500+ global brands trust it.
Stores look at Narvar competitors for plain reasons. First, Narvar publishes no prices, so the cost stays unknown until a sales call. Second, its site sends buyers to a demo request instead of a plan page. Finally, returns are one module in a wider suite, and a store that only needs returns and exchanges may not want the rest.
How much does Narvar cost?
Narvar does not publish its prices. Its website has no pricing page, and the home, Shopify and returns pages all point buyers to “Book a demo” or “Request a demo”. Meanwhile, the Narvar Return and Exchange listing on the Shopify App Store shows the price as “Free” with no plan details. Some third-party sites print estimates, but Narvar does not confirm any figure. As a result, a quote from Narvar’s sales team is the only number you can rely on.
QuickReturns publishes every plan. Forever Free covers 10 requests a month and stops there until the next cycle or an upgrade. Growth costs $19 a month for 60 requests, Boost $49 for 300 and Scale $99 for 500. After the included requests, each extra one costs $0.40, $0.30 or $0.20 on those plans. Above 500 requests a month, the Custom plan sets the rate per brand. You can see every QuickReturns plan and price on one page.
The 5 best Narvar alternatives for Shopify stores
Each of the five Narvar alternatives below gets the same treatment: what the app does, what its plans include and where it stops. Again, prices come from each company’s official pages.
Our pick
1. QuickReturns: best Narvar alternative for Shopify stores
- Forever Free: 10 requests a month
- Growth: $19 a month, 60 requests
- $0.40 per extra request
QuickReturns is the best Narvar alternative for Shopify stores that want published prices and a returns app they can install today. It is a Shopify app for returns, exchanges and store credit, used by 1,000+ brands.
Pricing is public. The Forever Free plan covers 10 requests a month and includes the branded portal and variant exchanges. On top of that, every paid plan includes every feature, starting with Growth at $19 a month for 60 requests and $0.40 per extra request. Paid plans differ only by how many requests they include.
Here is what a store gets on a paid plan:
- Rule-based automatic return approvals, with manual approval when you want to check a request first.
- A branded returns portal with your logo, brand colour and custom CSS on your own store URL, in 15 languages including English, Spanish, French, German and Chinese.
- Exchanges for another size or variant, and exchanges of several items in one request.
- ConvertX, which shows curated products against the item being returned to turn the return into an exchange.
- Refunds to store credit (the QuickReturns wallet), the original payment method or a bank transfer.
- Return shipping through Automatic Label Generation, Self Ship or Green Return.
Shoppers start a return with their order number and their email or phone number. Setup is also self-serve and takes about 30 minutes. In addition, every plan, Free included, comes with an account manager, a 1:1 onboarding call and live chat support.
Best for: Shopify stores that want public prices, every feature from $19 and a returns portal set up in about 30 minutes.
Start on the Forever Free plan and move up when your volume grows.
2. Loop Returns
- Checkout+: free to the store
- Essential: from $155 a month
- Annual contract
Loop Returns is a returns and exchanges platform with three plans. Checkout+ is free to the store. With it, shoppers can choose to pay a small fee at checkout to get free returns on their order. Essential starts at $155 a month and adds automated return policies, carrier rate shopping and workflows. Advanced starts at $340 a month and adds Shop Now, Instant Exchange, Bonus Credit and fraud prevention. Loop fits a US brand that wants shoppers to fund free returns at checkout.
However, every Loop plan card asks you to book a demo. Loop does not publish how many returns each plan includes or a fee per extra return. Its pricing FAQ also says Loop plans require an annual contract, apart from a free option and order tracking on its own. On timing, Loop says Shopify brands often go live in 15 to 45 days, while QuickReturns takes about 30 minutes to set up. You can compare QuickReturns with Loop Returns plan by plan.
3. AfterShip Returns
- Return Care: shopper-funded
- Essentials: $19 a month, 20 returns
- $0.50 per extra return
AfterShip Returns & Exchanges is AfterShip’s returns app on the Shopify App Store. Its free option, Return Care, is shopper-funded: AfterShip handles the return labels and takes a revenue share. Essentials costs $19 a month and includes 20 returns, with $0.50 per extra return. That plan covers automatic labels, a branded returns page, automatic approvals, refunds, exchanges and eligibility rules.
Premium costs $119 a month for 100 returns and $1 per extra return. AI-powered exchanges, fraud prevention, advanced workflows and pre-built integrations are listed on Premium, not on Essentials. By comparison, the same $19 buys 60 requests on QuickReturns, at $0.40 per extra request, with every feature included.
4. ReturnGO
- No free plan (14-day trial)
- Premium: $147 a month, 110 returns
- $1.25 per extra return
ReturnGO has no free plan, only a 14-day free trial. Its Premium plan costs $147 a month for 110 returns, with $1.25 per extra return. It includes variant and product exchanges, Shop Now exchanges, store credit and gift cards, auto approval and a portal in 2 languages.
Then Pro costs $297 a month for 300 returns and $0.90 per extra return. It adds advanced automation, unlimited languages and advanced analytics, and ReturnGO’s pricing page lists API and webhooks under Pro. Every plan on that page has a “Request a Quote” button. In contrast, the QuickReturns portal comes in 15 languages, and 60 requests cost $19 a month.
5. Return Prime
- Start: 5 requests a month
- Grow: $19.99 a month, 60 requests
- $0.49 per extra request
Return Prime describes itself as a returns and exchanges platform for growing D2C brands. Its Start plan is free to install with 5 return requests a month and $0.49 per additional request. Grow costs $19.99 a month for 60 requests, also at $0.49 per extra. Thrive AI then costs $79.99 a month for 180 requests.
WMS integrations, webhooks and API access are listed on the Scale plan only, at $149.99 a month. On QuickReturns, the Forever Free plan covers 10 requests, extra requests on Growth cost $0.40, and webhooks and the API come on every paid plan. If you are on Return Prime today, read about switching from Return Prime.
How to choose a Narvar alternative
Four checks separate these Narvar alternatives. For a wider field, see our 10 Shopify returns apps compared.
Published price per request
First, work out the cost of one request at your volume. Narvar and Loop don’t publish one, so you need a sales call to compare. QuickReturns lists every plan, from 10 free requests to $0.20 per extra request on Scale.
Features on the plan you can afford
Several apps keep their best tools for a higher plan. For instance, AfterShip keeps AI-powered exchanges on Premium, and Return Prime keeps API access on Scale. QuickReturns puts every feature on every paid plan, from $19.
Time to go live
Count the days between signing up and the first return. Loop says Shopify brands often go live in 15 to 45 days, and Narvar starts with a demo. By contrast, QuickReturns installs from the Shopify App Store and takes about 30 minutes to set up.
Exchanges that keep the sale
An exchange keeps revenue that a refund sends back. So check whether shoppers can swap a size, swap several items at once and see other products before they settle on a refund. QuickReturns covers each of these, and ConvertX shows curated products against the item being returned.
Moving from Narvar to QuickReturns
Switching returns apps is mostly a settings job. These are the steps:
- Write down your current setup on Narvar: the return window, any return fee and the refund methods you offer.
- Install QuickReturns from the Shopify App Store and set the same return window and refund methods.
- Add your logo and brand colour to the returns portal, then choose your return shipping method.
- Set your approval rules and place a few test returns and exchanges.
- Point the returns link on your store to the new portal, and only then turn off Narvar’s portal.
Overall, setup takes about 30 minutes. Every plan also includes an account manager and a 1:1 onboarding call, so your account manager can help if you want a hand.
Want to walk through your Narvar setup with us first?
Narvar alternatives: questions merchants ask
Questions about Narvar
Narvar is a post-purchase platform with six products: Promise for delivery dates, Track for tracking, Notify for shopper messages, Assist for delivery claims, Secure, and Shield for returns and exchanges. On Shopify, its returns product is called Narvar Return and Exchange. QuickReturns covers the returns and exchanges part as a Shopify app.
Narvar publishes no prices, so a direct comparison needs a quote from its sales team. QuickReturns publishes every plan: Forever Free for 10 requests a month, Growth at $19 for 60, Boost at $49 for 300 and Scale at $99 for 500. Every paid plan includes every feature.
Yes. Narvar Return and Exchange is on the Shopify App Store, where its price shows as “Free” with no plan details. Narvar also has a Shopify solutions page that sends buyers to a demo request. QuickReturns installs straight from the Shopify App Store, and every plan and price is published.
Questions about Narvar alternatives
For returns and exchanges on Shopify, the main Narvar competitors and alternatives are QuickReturns, Loop Returns, AfterShip Returns, ReturnGO and Return Prime. Tracking-only tools compete with other Narvar products, such as Track and Promise, so they are outside this list. QuickReturns is the pick for Shopify stores that want published prices.
QuickReturns is the best Narvar alternative for Shopify stores. It is built as a Shopify app, has a Forever Free plan for 10 requests a month, includes every feature from $19 a month and takes about 30 minutes to set up. Every plan also comes with an account manager and live chat support.
Setting up QuickReturns takes about 30 minutes: install it from the Shopify App Store, set your return rules and add your branding. In addition, every plan includes a 1:1 onboarding call. Keep Narvar’s portal running until your test returns pass, then switch the returns link on your store.
Try QuickReturns on your Shopify store
Of the Narvar alternatives on this list, QuickReturns gives Shopify stores a Forever Free plan, every feature from $19 a month and a setup of about 30 minutes. Install it from the Shopify App Store, or book a demo to see it with your own return rules first.
Sources: Narvar for Shopify · Narvar returns and exchanges · Narvar home page · Narvar Return and Exchange on the Shopify App Store · Loop Returns pricing · Loop Checkout+ · Loop Returns home page FAQ · AfterShip Returns on the Shopify App Store · ReturnGO on the Shopify App Store · ReturnGO pricing · Return Prime on the Shopify App Store. Plans change, so confirm prices on each vendor’s pricing page.
